A 42-branch bank in Indiana recently chose UniLink as their hardware provider for their complete front counter capture installation. The Jack Henry Vertex user purchased 152 Burroughs Elite check scanners and 148 Burroughs ReceiptNOW printers to distribute to their various branch locations! The bank attended UniLink’s informational webinar: Discover the Benefits of Front Counter Capture Solutions back in June. After learning more about front counter capture solutions from UniLink and the benefits it could bring their bank, the customer decided to make the switch!
The customer chose to partner with UniLink because of their “customer-first” attitude. Using their vendor neutral product analysis, UniLink provided the customer with two evaluation units from different manufacturers, allowing them to choose the product that would work best for them and their footprint. The interpersonal consultation and product expertise are what really won the customer over. UniLink wasn’t just selling products, they also were selling themselves!
A loyal customer for several years, the bank has purchased scanners for their remote deposit capture program from UniLink via their eCommerce platform. UniLink’s eCommerce program allows the bank to access their account directly from UniLink’s website, allowing them to easily sign up for online ordering and repairs with a simple click of a mouse! UniLink’s online ordering system allows the customer to bill and ship to any location, assign a PO number to any order, and maintain a complete order history that can be exported from the website into an excel document. The customer intends to use this eCommerce platform for their continued front counter capture installation and all future orders!