Lou Fuchs is a family man. A family man in business, and a family man at home. There's almost no other way to describe him. Lou is passionate about every single one of his customers and employees, and goes the extra mile to make sure their needs are met, just like a father would.
Lou and his wife, Lisa, have two daughters, Alyssa and Justine. When the girls aren't busy earning college degrees from prestigious universities, the family enjoys taking vacations together to their home in sunny Florida. Lou loves sports of all kinds, especially football. Born and raised in Buffalo, NY, Lou is a loyal Buffalo Bills and Buffalo Sabres fan! In his spare time, Lou enjoys playing golf and laughing with his friends and colleagues.
Dear Lou, We spoke last week and I needed ten empty pre-fabricated boxes shipped to me for use in our remote deposit program. You shipped them to me right away and I noticed you did not charge me for them. Lou, that is great customer service and another reason why we use your company for our remote deposit program. C.M. - Information System Specialist, Community Bank in Indiana
UniLink, and Lou Fuchs are a business partner that we purchase many of our table top products for our branch offices. Check scanners for both the branches and remote deposit merchant capture, document scanners, receipt printers, repair services are the products and services provided to us. The different types of products we get from UniLink are growing all the time. We do business because we trust Lou to provide solid recommendations and at extremely competitive pricing and he always follows up after the sale. I never have to wait long for a quote or a shipment. I love having the option to evaluate at our sites a unit before purchasing it. Their online repair tracking and managed consumable supply system is something we use and enjoy! I would recommend Lou and UniLink to anyone looking for excellent customer service! T.S. - Chief Information Officer, Community Bank in New York State
I would not hesitate to recommend UniLink and Lou Fuchs for purchases of any table top equipment for branch operations or remote deposit merchant capture. We can rely on Lou to provide us with recommendations on what would be the best fit for our requirements and always at extremely competitive pricing. UniLink will also purchase equipment back that we are no longer using maximizing our value, and they are quite simply a company that is straight talking, and easy to do business with. I encourage other financial institutions to contact UniLink and Lou when they have any requirements. W.R. - Network Administrator, Community Bank in Texas
Lou, I just want to take a minute to thank you again for your participation in our Bank's Sales Leadership Conference. Your participation and passion for our organization was wonderful and attributed to our success. Plus, I think you will agree that we all had a lot of fun! Thank you for your sponsorship, your partnership, and our continued relationship. You are an important part of what makes us successful. D.C. - Manager Retail Servicing, Community Bank in Ohio
Lou, I recently contacted you because we discovered we had accidentally paid a manufacturer for maintenance on scanners we had already traded into you. At that time you agreed to contact the manufacturer for us to discontinue maintenance but inadvertently forgot. You called to tell me that you would refund our money to us. Your efforts to get a refund from the manufacturer unfortunately did not materialize but you kept your word anyway and sent us the $4,600.00. We will continue to use you and your company for our equipment purchases and we look forward to working with you in the future. M.T. - Assistant Vice President/Systems Analyst, Community Bank in Illinois
Thank you Lou for the prompt service from both you and Vince and also for accommodating our request. We were able to accomplish what we set out to do without skipping a beat in what was already a time sensitive issue. Again your customer service continues to be top notch. K.S. - Electronic Banking Administrator, Community Bank in Central New York State
Hi Lou, Thank you for the phone call. If everyone treated customers like you and your company did, they would find they would be a lot more successful. G.L.B - AVP/Asst. Manager IS Operations, Community Bank in California
Hi Lou, Thank you for all the great service you and your company provided for our institution. Whenever I am in a bind I know that I can count on your company to come through for me. Thanks again for all the great customer service. C.P. - Assistant Vice President, Community Bank in Illinois
Lou, I want you to know what a pleasure it is to do business with UniLink. Many times we have discussed who provides us with great customer service, and UniLink is always at the top of the list. Thank you so much. You guys are amazing! R.S. - IT, Community Bank in Kansas
Lou, Thank you. You are a life saver. You come through for me every time!! W.T. - VP of Operations, Community Bank in North
Mr. Lou, you are amazing! Thanks so much for everything on the signature pads. J.F. - IT Manager, Community Bank in Washington
Lou Fuchs and his company UniLink have proven themselves to be reliable, consistent and engaged partners dedicated to thorough customer service at all project stages. Through each step of our recent equipment upgrade Lou and his team provided expert advice informed by focused industry knowledge, and they offered cogent analysis and real options. Hardware is hardware - buy it anywhere. What Lou and his team really offer are service and partnership, and those qualities are much harder to find - but they are the stock and trade of UniLink. J.S. - Operations Manager, Bank in New York
Lou – got your voice mail – Alvina arranged everything so thank her! In our field we unfortunately find many vendors we don’t like working very much, so when we find good ones we keep em. When we find great ones we send ‘em fruit baskets. B.W. – Bank in South Dakota